Shipping Information
At Nexarionex, we work with trusted fulfillment partners to deliver your order securely and on time. Below you'll find everything you need to know about how we handle processing, delivery, and tracking.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed. During peak seasons, holidays, or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order is prepared for shipping.
Estimated Delivery Times
Delivery times depend on your location. The following timeframes are approximate:
Netherlands & Belgium: 2–5 business days
European Union countries: 5–10 business days
International shipments: 7–20 business days
Please note that delivery times may vary due to customs, local carrier delays, or unforeseen circumstances beyond our control.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery in real-time. If you haven’t received your tracking information after a few days, check your spam folder or contact our support team.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and the size of your order. We occasionally offer free shipping promotions, which will be clearly advertised on our website.
Lost or Damaged Shipments
If your package hasn’t arrived within 30 days of shipment, or if it arrives damaged, please email us at contact@neurorelic.shop. Include your order number and details of the issue, and we’ll investigate and resolve the situation as quickly as possible.
Customs and Duties
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These charges are not included in the product or shipping price and are the buyer's responsibility.
Contact Us
If you have questions about your shipment, need help tracking an order, or want to make changes, please contact us:
Nexarionex
Operated by NEURORELIC LLC
271 W. Short St Ste 410 #2075
Lexington, Kentucky 40507
United States
Email: contact@neurorelic.shop