Frequent Questions

🛒 Orders & Payments

Can I cancel or change my order?
Yes, but only if you contact us within 12 hours of placing the order. Email contact@neurorelic.shop with your order number and change request.

What payment methods do you accept?
We accept most major credit and debit cards, as well as secure payments through Stripe and PayPal.

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and access your purchase history more easily.

🚚 Shipping & Delivery

How long does delivery take?
Delivery times vary by location:

  • Netherlands & Belgium: 2–5 business days

  • EU countries: 5–10 business days

  • International: 7–20 business days

How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use it to track your package in real time.

What if I don’t receive tracking information?
Check your spam folder first. If it's not there, email us at contact@neurorelic.shop, and we’ll assist you.

Do you ship worldwide?
Yes, we ship to most countries around the world. Delivery times may vary based on customs and local carriers.

🔄 Returns & Refunds

What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging. See our Return Policy for full details.

How long do refunds take?
Refunds are processed within 5–10 business days after we receive and inspect your returned item.

Are return shipping costs covered?
Return shipping is at your expense unless the item is faulty or we made a mistake with your order.

🔐 Security & Account

Is it safe to shop on your website?
Yes. Nexarionex uses encrypted connections (SSL) and works with trusted payment providers to keep your data and transactions secure.

Can I change my shipping address after ordering?
If you contact us within 12 hours of placing the order, we may be able to update your address.

📦 Issues with Orders

What if my order is delayed or lost?
If your package hasn’t arrived within 30 days, please email contact@neurorelic.shop. We’ll investigate and offer a solution.

What if my item is damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund.